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ForumDomain Name Help

Forgot the birthdate

Posted By parisisit

1/4/2013 07:27

Didn't really pay much attention when signing up. Now I see I cannot use my domain name unless I unlock my account.
I tried a few times and then I had to press "I forgot my birthday" which is painfull haha :D

Should I just wait it out untill one of the staff changes it to the date i specified?

Thanks in advance

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Posted By teamdynadot

1/6/2013 14:18

There is a lot you can do with your domain without unlocking the account. Set DNS, for example, but yes, the account lock is our strongest security layer. If you've forgotten the birthdate you've set to the account, we will need you to go through the process of submitting an official request.

Looks like your request is already complete. :)

How do I submit a “Forgot Security PIN” request?

Dynadot takes your account security seriously. This is why we ask you to enter a "Security PIN" on your first login. Please ensure you remember your "Security PIN" entered as it will be required when unlocking your account.

If you have forgotten your "Security PIN," you need to submit a "Forgot Security PIN" request by following these steps:

Sign in to your Dynadot account.
Select "My Info" from the left-side menu bar and click "Security" in the drop-down.
Click on the "Unlock Account" button next to the "Account Lock" section.
Click on the "Forgot Security PIN" link.
Enter the information in the provided form.
Press the "Submit Request" button to submit your request.

Our team works on these throughout the day, so please keep an eye on your email for updates.

You may be asked to send in identification to prove you are the account owner.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315.

From Help Section: Account & Domain Management > Account & Domain Security > How do I submit a “Forgot Security ...

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