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PLEASE Help! weird problem with name servers
1/4/2008 07:46
I just set my name servers for one of my domains and here is the problem I'm getting:

When I visit the site WITHOUT the www in the link it forwards me to Dynadot's web page.

When I visit the site WITH the www in the link it goes to the site as it should.

UPDATE::
This appears to be a problem here at Dynadot and not at my web host. I have 5 other domains that are all working properly but this one isn't for some reason.

ANY help would be appreciated. Thanks.


[This post has been edited by impenelope2 on Jan 4, 2008 8:50am.]
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1/4/2008 13:59
It is probably a caching issue. The IP address of your site without the www may be cached on your computer or ISP.

This help section answer provides more information. In your case, without www would be the cached IP.

How do I change my Dynadot account email address?

Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires.

To change your account email, please follow these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Info" from the left-side menu bar and click "Account Settings" in the drop-down.
  3. You will see your current email address listed under the "Account Info" section.
  4. Click on the "Edit Info" button. You will be prompted to unlock your account.
  5. You can then edit your email address.
  6. Click on the "Save" button at the top-right corner to save your changes.

Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

From Help Section: Account & Domain Management > Account Info > How do I change my Dynadot account em...
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