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ForumDomain Name Help

Trouble with Big Cartel Setup

Posted By l_r_portland_us_1

4/9/2015 17:58

I have followed Big Cartel's setup to use my domain name with a shop, which has me setting up a CNAME with the shop's URL as well as a 301 redirect to add www to that URL. But when I to test it in Big Cartel, I get this message:

"Hmm, it appears that richcollagecards.com redirects to an unexpected location. If you intend to use your root domain we recommend redirecting it to (url) and configuring (url) as a CNAME of yoururl.bigcartel.com using our instructions"

I've followed those instructions (https://help.bigcartel.com/basics/domains/other-domain-setup/) and am stuck!

I wanted to see if I could turn the forwarding off, but that doesn't seem to be allowed, either. Any help appreciated. Thanks!

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Posted By teamdynadot

4/10/2015 00:25

You will need to follow the following instructions to set up CNAME record in your Dynadot account:
https://www.dynadot.com/community/help/question/create-CNAME

And if you want to disable your domain forwarding, please follow the steps listed in the following link:
https://www.dynadot.com/community/help/question/remove-domain-forwarding

Please feel free to contact us again if we could be of further assistance.

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