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A place for Dynadot and community experts alike to ask questions, share ideas, and more.
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1/23/2013 20:40
I cant open my control panel:



Sorry for the inconvenience!
The filesystem mounted at / on this server is running out of disk space. cPanel operations have been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition.



and all my photos are gone!



http://bongtingzon.com/
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1/24/2013 15:06
We apologize for the trouble.  We are addressing the space issue on Kiwi now.  There have been some ups and downs, but none of your data will be lost.  We expect this issue to be resolved completely in the next 24 hours.
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1/24/2013 15:32
but all my photos are gone on my site even in my dashboard i cant find it?
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1/25/2013 20:52
guys i need help!

http://bongtingzon.com/
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1/28/2013 16:19
i cant edit also my site in dashboard.
anyone can help me to resolve this?

tnx
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1/31/2013 10:00
Would you be able to email us at [email protected] regarding this issue?  We've poked around and it looks like these files are indeed missing.  In this case rather than try to rebuild the potentially corrupt files we'd like to suggest that we restore the files from backup.

We have the following restore points available:


Jan 30, 2013 6:27:55 AM
Jan 29, 2013 12:51:51 PM
Jan 28, 2013 6:38:01 AM
Jan 27, 2013 11:49:43 AM
Jan 26, 2013 9:16:21 AM
Jan 25, 2013 11:28:08 AM
Jan 24, 2013 8:30:39 AM
Jan 20, 2013 8:25:17 AM
Jan 13, 2013 9:05:53 AM

Which would you like for us to use? Do you happen to know the exact directory locations we'll need to restore?  Please email us at support@ dynadot.com to we can assist you in a more timely manner.  Thank you.
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2/4/2013 20:42
email sent

i choose this

Jan 20, 2013 8:25:17 AM
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2/6/2013 17:44
That's strange, we never received an email from you.  Where did you send it?  Do you happen to know the exact directory locations we'll need to restore?
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2/8/2013 20:13
burdadi says: I cant open my control panel:



Sorry for the inconvenience!
The filesystem mounted at / on this server is running out of disk space. cPanel operations have been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition.



and all my photos are gone!



http://bongtingzon.com/
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2/10/2013 16:17
Your cPanel account has been restored.   Please check the contents and let us know if you notice any issues by emailing [email protected].
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