I credited 100$ from Skrill in my dynadot account but deducted twice same amount of 100$ + 100$ with a delay of approx 1 min from my bank. Now Skrill and Dynadot both are showing one transaction of 100$ but my bank is showing 2 transactions of 100$ with one minute dalay... When will you credit my amount in my account...How much time it will take to verify...Plz Reply..Thanks
I received this mail by skrill.com today after dispute claim.
On 01 Dec 2014 you made a payment to Dynadot, LLC ([email protected]) via Skrill Gateway. This payment for USD 99.95 made with your credit/debit card MASTERCARD, will appear on your statement shortly. This charge will appear on your card statement as a debit by: SKR*Skrill.com.
That statement make no reference to a duplicate payment. We did receive your payment of $99.95 on December 2, but we received it only once. The items you purchased in that order were delivered to you, so a dispute of the charges may not be in order. Was there any confirmation by Skrill of a duplicate payment?
Master Card has a full tracking system and i hope they will catch the fault or fraud, if you have not received duplicate payment and Skrill has also not accepted yet that they received duplicate payment then where the other amount has gone and why deducted twice from my bank account? Master Card has 45 days period of investigation and dispute solution and they will answer all these questions and i will share with you as well. Regards
Do you have a statement showing 2 charges? The info you posted above refers to only one charge for $99.95, which is correct. If you have a statement showing otherwise, please send a screenshot to [email protected] so we can investigate further.