I've purchased a domain name on 17-Aug-2012 (Order id: 1869580) and I've completed the phone number verification on 18-Aug-2012. The 'Account Summary' page shows the order status as 'Processing'. Could you please tell me when the order processing will be completed and when I can start using the domain name.
No problem and thank you for the follow-up. Your order not only required verification, but was in 'Needs Approval' status. Because of this, we had to manually approve and process the order during business hours. You should not experience similar delays with future orders.
I've purchased a domain name on 20-Aug-2012 Order id: 1871436. The 'Account Summary' page shows the order status as 'Processing'. Could you please tell me when the order processing will be completed and when I can start using the domain name?
This is a unique issue we are having with only INFO domains at the moment. We hope to have it cleared up shortly and will begin processing orders as soon as we are able.
That order is complete now, but you can always contact us after completing your verification if your order is in 'Needs Approval' status. That'll speed things up a bit.
Hi, in order to place a bit I did a 'prepay' transaction (2012/12/29 2007006) and one day later I won a domain auction (2012/12/30 2008328). I pay using my credit card, but both orders still are on status 'Processing'. I hope all goes well so I can use the domain that I bid on. Thanks for your support and have a great new year 2013!