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Hi,

I had two domains expiring and had started renewing through paypal. For the moment this was only possible through echeck (not sure why), normally I can do renewals through paypal with e-check.

Anyhow, I started the process hoping this will sort itself. However the echeck ended up not being cleared until days later after expiration and was in a hurry.

I started another renewal of the same domains and they were handled by paypal right away (without e-check). So there has been now two payments from paypal coming to you. They are visible in paypal and the  renewal (first attempt) was still in a problem mode.

TLDR; I paid twice for a renewal throught paypal. How can we fix this problem?

Our sincere apologies for the delayed response. We reviewed your account and found the two orders you were referring to and both seem to be in "Completed" status now. We do see that you paid twice, once in each order, and your domains were renewed for a total of 2 years in which results in the expiration being 2017. Please email [email protected] if you have any questions.