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A place for Dynadot and community experts alike to ask questions, share ideas, and more.
Refund
12/18/2009 23:19
Is Dynadot give a refund?

Because I made a mistake for my order and I decided not to use the doomain that I have registered.

Any help will be highly appreciated.

Thanks.
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12/18/2009 23:29
They can not just issue a refund however if you still have any hours under the grace deletion section you may request the domain be deleted in return for dynadot credit. Check this link for more details http://www.dynadot.com/domain/grace_deletion.html

Unfortunately I believe dynadots support will not be available until Monday to directly help you.
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12/19/2009 16:17
What matt_07 says is correct, you can submit a grace deletion request for your domain if it is less than 5 days old.

Can I get a refund for my domain? I don't need it anymore.

We do not do refunds, but if the domain name is less than 5 days old, you may be able to request a grace period deletion for a Dynadot account credit. Your "refund" will be the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page.

Please be aware that some domains cannot be grace deleted, and thus, are not eligible for account credit or a refund. Examples include .CO, .EU, .UK, .PL, and .BE. You can see which domains allow grace period deletions and the amount of time available for their grace period on our grace deletion page.

Domains over 5 days old cannot be deleted for credit. If you still do not want your domain anymore and would like to delete it, you can submit a domain deletion request within your Dynadot account. You will not receive any account credit when submitting a deletion request.

See our refund policy.

From Help Section: Dynadot Policies > Can I get a refund for my domain? I ...


How do I submit a grace period deletion request?

Dynadot is one of the few registrars that supports domain tasting also know as grace deletions. Most domain extensions support grace deletions and most give you up to 118 grace hours to submit your grace deletion request.

To submit a grace deletion request, please follow these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Domains" from the left-side menu bar and click "New Domains" in the drop-down.
  3. Check the box next to the domain name(s) you wish to grace delete.
  4. Under the "Action" drop-down, click on the "Request Delete for Credit" button to submit your grace period deletion request.

You can also submit bulk grace deletion requests.

Please note:

  • Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our domain extensions allow grace deletions and the number of grace hours allotted. Any that cannot be grace deleted are listed as "none" under the "Grace Period" column and will be listed as having 0.00 grace hours left in the "New Domains" section of our control panel after registration.
  • Even if your domain is eligible for grace deletion and your request is submitted within the grace hours allotted, some domain extensions have a maximum rate of deletion, which limits the number of grace deletions relative to the number of registrations. If we are at the max rate, your request will be put on the wait list. You can see which domain extensions have a max rate, check out their current rate, and see how many requests are on our wait list all on our grace deletion chart.
  • If your grace deletion request is successful, you will receive a refund in the form of account credit minus any grace deletion fees. Most domain extensions have a fee of $1-$3, though some have no fee and some have higher fee. All fees are listed under the "Deletion Fee" column of our grace deletion chart.
  • If you would like this account credit reversed and a refund issued to your original payment method instead, please contact Dynadot support as soon as possible. Refunds can be issued within 60 days of the payment date.
  • Backorder domains cannot be grace deleted.
  • Finally, please keep in mind that we cannot guarantee that any domain grace deletion will be successful.

From Help Section: Domains > Domain Grace Deletion > How do I submit a grace period deleti...
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