We're very sorry we were unable to complete that order for you. It is rare that a Registrant will renew a domain after it has gone to auction, but it does happen.
We auction expired domains at the very end of the original Registrant's Renewal Grace Period so that we can deliver them to the new owner before the Redemption Period. The upside to this is that we are able to produce the domains a lot earlier. The downside is that there is a 3-4 day period wherein the original Registrant can still renew, canceling out the auction-win. That is a rare occurrence because the original Registrant would have had roughly 40 days to renew the domain by this time.