2FA

• How do I turn off my SMS Authenticator settings?

  SMS Authenticator, along with your "Security PIN" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account, you will need to enter an SMS code (as well as your Security PIN and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, scroll down to the "Two-Factor Authentication" section. Click ellipsis icon at the upper right corner and find "Edit" button. For security concern, you will need to enter password before turning SMS Authenticator off by clicking "Disable SMS" button.

• What are the SMS settings for?

  SMS settings are used to add additional security to your account. All accounts require a "Security PIN" but it is a good idea to also add our two-factor authentication settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account.NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Authenticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

• When will I be required to enter my Google Authenticator token code?

  Google Authenticator, along with your "Security PIN" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security.Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account.You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are not using SMS Setting or Security Key, you will be only asked to enter a Google token code for logging in. If you have set 3 methods at the same time, you will be asked to enter a Google token code when you set Google Authenticator as default. You could set "Verify All Enabled" or "Verify Only Default" when you want to use them all or only use the default setting for unlocking the account. Verify All Enabled: When using Google Authentication, SMS Authentication and Security Key, you will need to enter all of them along with your "Security PIN" to unlock your account. Verify Only Default: You will only be asked to enter the one that was set as the Default Authentication method, when you are logging into or unlocking account. Lost your cellphone?Forget Security PIN?

• I lost my security key! How do I submit a “Lost Key" request?

  If you lost or misplaced your security key, you will need to get your settings reset. To submit your reset request, please follow these steps: Please Sign in. Select "Security" from the "My Info" drop-down menu. Click on "Unlock Account" button. Click on the "Lost Security Key" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request. Please allow 2 business days.