Dynadot

Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
Successfully saved! You can find all your saved articles at Dynadot Help > Saved Articles.

How do I refund a customer's order within your Website Builder's store manager?

Our Website Builder store manager makes it easy to manage your orders. The store manager is available with our Website Builder Pro plan.

There are two ways to refund a customer's order. If you have not yet shipped or fulfilled the customer's order, you simply need to cancel it and it will be automatically refunded in full.

If the order has already been fulfilled and/or the refund is for a return, then you can follow the steps below to refund the order:

  1. Sign in to your Dynadot account.
  2. Select "My Websites" from the left-side menu bar.
  3. Click on the "Edit Site" button next to the website builder you want to use.
  4. Click on the "Store" option on the left-hand tool bar.
  5. Click on the orders tab.
  6. Pending orders will be the default selection when you land on this page. If the order is not listed here, use the drop down to select "All Orders."
  7. Click on the order you want to refund.
  8. Click on the "refund" button.
  9. There is a "refund" box where you can enter the amount that will be refunded. This allows you to control the amount of refund you are giving the customer.
  10. If you want to send out an "order refunded" email to your customer, make sure you check off "send a notification email to the customer."
  11. Click "Confirm" to refund the order or "Cancel" to cancel the cancel the refund.
  12. Once you have confirmed the refund, our system will autoamtically refund the customer for the amount you entered.

What is the difference between refunding an order and cancelling an order?


Was this article helpful?
Sorry about that! What did you find most unhelpful?
Thanks for your feedback. We're glad we could help.
Thanks for your feedback. We will continue to improve.

Share and Get $5

Learn about our easy-to-use referral program that provides nothing but value.

Still Require Assistance?

Check out our resources
Are you sure you want to close the chat?Chat will be closed and the chat history will be cleared.
continue to sign out,
or stay on chat.
To review this chat session please click this windows.
Chat Online
Chat Online0
Privacy Notice
Your use of this website is subject to our Terms of Use. We may process the following information about you: Google referral sources, page visits, country, IP address, domain searches and associated TLD rankings, single sign-on (Open ID), forum views, chats, account creation, order placement and form submissions. The purposes for this processing include: troubleshooting errors, abuse detection, targeted marketing, localizing data, site and usage statistics and communication with you. This is necessary for the proper provisioning of the services in this website. Your continued use of this website constitutes your implied consent for this processing.